Business Services Assistant

  • Full Time
  • Anywhere

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Closing date: 30 June 2024

3 vacancies available! Join Our Dynamic Team as one of our Business Services Assistants

Are you passionate about providing exceptional administrative support in a busy, customer-focused environment? Do you have a keen eye for detail and a knack for problem-solving? If so, we invite you to apply for the role of Business Services Assistant within our Special Needs and Disability (SEND) Transport team.

Role Overview:

As a Business Services Assistant, you will play a crucial role in ensuring the smooth operation of our SEND Transport services. You will assist in the procurement and maintenance of specialised transport services, offering excellent customer service to our diverse range of service users.

Key Responsibilities:

  • Serve as the main point of contact for senior staff, acting as a filter to resolve issues efficiently.
  • Proactively manage correspondence, ensuring all actions are identified, tracked, and addressed promptly.
  • Arrange transport provisions using established systems and processes.
  • Monitor and review contract performance, addressing issues and escalating complaints as necessary.
  • Coordinate meetings, providing administrative support and ensuring follow-up on action points.
  • Offer clear information and guidance on policy and procedures within the service area.
  • Build and sustain relationships with internal colleagues, service users, and external contractors.

What We’re Looking For:

Experience: Proven experience in a customer-focused environment, with skills in financial monitoring and working across various disciplines.

Skills and Knowledge: Excellent organisational and communication skills, a strong understanding of data management systems, and proficient ICT skills.

Personal Attributes: Initiative, attention to detail, ability to work under pressure, and a commitment to high levels of customer care.

Qualifications:

Qualified to Level 3 in Business Administration or equivalent experience.

What we offer you:

  • 25 days of annual leave plus another 5 once you reach 5 years of continuous service, plus bank holidays.
  • Flexi time, allowing up to an additional 2 days of leave per month.
  • Training and development opportunities.
  • On the job training from a supportive team.
  • Generous local government pension scheme
  • Guaranteed incremental annual pay increases.
  • Access to a comprehensive wellbeing package
  • Cycle to work scheme.
  • Discounts at selected county leisure centres.
  • and much more!

Why Join Us?

At Derbyshire County Council, we are committed to supporting our employees’ development and well-being. You will be part of a dedicated team making a real difference in the community. Enjoy a supportive work environment with opportunities for professional growth.

Apply Now:

If you are ready to take on a challenging and rewarding role, apply today to become a Business Services Assistant and contribute to the success of our SEND Transport services.

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